What changed, in the language of the department.

Some addresses can never receive mail: the reserved domains used for examples and testing, and the ones behind our own demo workspaces. Until now the app handed those to the mail provider anyway and reported the handoff as "sent," so an invitation typed to an example address looked delivered and simply never arrived. The app now recognizes those addresses and declines to send, recording the attempt with the reason instead of a misleading success. You see it on the email delivery card in Settings and on a test send. Real addresses are judged by their domain and are never affected, and nothing about who receives your digests, reminders, or reports has changed.

Adding someone to your workspace no longer means copying a code out of the app and sending it to them yourself. The invitation is emailed to the address it is issued for, with a link that opens sign-up with the code already filled in. It still only works for that address, at the role you chose, for seven days. The app tells you what actually happened rather than assuming: whether the email went out, whether delivery isn't set up for your workspace yet, or whether it failed. The code stays on screen in every case, so you always have a way to get someone in. "Re-share code" now genuinely re-sends the same invitation instead of just showing it again.

A physician phoning in an order no longer forces a paper workaround: Incoming Orders gained "Record a verbal or phone order." You enter the stated order date (marked hand-entered, never a future date), who called it in, and the priority, then type the details through the same validation screen, duplicate check, and audit trail as any uploaded order, permanently labeled as verbal with no source document. A rejected order's page now shows one clear choice, "Restore to queue," instead of buttons that would be refused. And intake review times under an hour display as minutes, so a fast team reads "4m" rather than "0h."

Technologists can now record which electrodes a patient is wearing (standard, MRI-conditional, or CT-conditional) right in the Hook Up step. When someone later taps "patient off recorder" for an MRI or CT, the app checks the record: if the electrodes aren't stated as safe for that scanner, it shows a clear reminder to confirm with radiology first, and never blocks the trip. The Department Board shows a small badge on studies wearing imaging-conditional electrodes so the answer is visible at a glance. The field arrives with the Tech & Charge Pack, the option names are yours to edit, and an unrecorded type is treated as unknown rather than unsafe.

A completed study whose device checkout and return were fully recorded no longer raises an "equipment use undocumented" alarm just because an optional tracker cell is blank; the custody record itself is accepted as evidence, and the guidance never asks for a column your template doesn't have. The Clinical Roster also stops suggesting that office staff who only process orders belong on the clinical roster, and forms that can't be submitted yet now say exactly what's missing instead of quietly disabling the button.

Technologists can now record the pre-study readiness confirmation with one tap inside the Hook Up or Begin step, where it can actually be recorded, instead of discovering a permanent documentation gap afterward. Checking a device out while a study is running records the equipment decision automatically. The cart list in the start dialog now names any device it can't offer and why, matching the Equipment page. And the Department Board's wall display gained a facility-branded header, a purposeful all-quiet state, and a way to exit it (Escape works too).

We walked the product as a brand-new customer and fixed what they would hit first. A newly uploaded order now starts its automatic reading immediately, with no extra step. The recognized study type is kept when the document's wording differs from the standard label, instead of being cleared for re-entry. And hooking up an ambulatory study whose wear time isn't set now checks the recorder out open-ended and says so, rather than failing quietly.

The product tour on the home page now opens with a narrated video walkthrough of the live demo workspace: intake, the Intake Tracker, studies by stage, the Department Board, billing readiness, and the accreditation evidence pack. Captions are included, and everything shown is synthetic data with no patient information.

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The public site grew for the people evaluating us. This changelog now exists, with an RSS feed for long procurement cycles. A value calculator estimates technologist hours and gross charges surfaced from your own numbers, with the method stated under every figure. A trust and evidence portal gives security reviewers the full control index, marked Implemented, Documented, Business action, or Not held, built to print and forward. And a resources hub answers the accreditation questions EEG lab managers actually search for.

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Supervisors can move a scheduled study to a new time with a recorded reason. The study keeps its place in the workflow, its technologist, and its full history. No more cancelling and re-creating a record just to change the time.

A technologist can start a study that is scheduled and already assigned to them directly from their own worklist. Previously this specific situation could dead-end in a message asking for a supervisor.

The signed handoff record now opens with a section naming every patient currently recording, with the device and due-back context. An actively monitored patient can no longer reach the incoming crew as a footnote on an equipment line.

A device past its recorded return date now reads overdue on the navigation badge, the Equipment page, the Department Board, and the capacity forecast, even when the study's wear time was never entered. Previously that gap could hide a device that was days late.

The weekly summary now distinguishes studies genuinely ready to bill from work blocked by missing evidence, such as an unread study or a missing report reference. The email no longer asks staff to bill work the application itself would refuse.

The billing surface is now named Billing Readiness, and the age of unbilled work is measured on the charge-ready set only. A study waiting on its physician read is shown as blocked; it is never counted as a billing delay.

A clinic that closes at six no longer sees a fictional night shift. When the facility is closed, My Day, the dashboard, and the shift handoff state that the facility is closed with no coverage expected, and show the last operating shift for context. Around-the-clock departments are unchanged.

Taking a patient off the recorder for an MRI, CT, procedure, or break is now a one-tap event with a reason. Minutes off the recorder total automatically into the study's gap time and total recording time, and the Department Board shows an off-recorder flag while the interruption is open.

A published handoff can be addressed to the incoming crew, a specific shift, a team, or a named individual. A person-addressed handoff can only be acknowledged by that person or a covering supervisor, so responsibility is received by the person it was given to.

Every staff member can review and approve orders; there is no longer a per-person switch to remember during onboarding. Teams that split intake work can still flag an order ready for a colleague instead of approving it themselves.

The My Day changes inbox (what moved on your worklist while you were away) now keeps its place across your devices. Reviewing changes on a workstation means your phone will not replay them.

When the same physician or technologist ends up on the roster twice, an administrator can merge the duplicates. Credentials, name variants, and history move to the surviving entry; nothing is deleted, and reads signed under the old entry keep their attribution.

The room, unit, or location your templates record now appears on My Day, the Studies board, the Schedule, the Department Board, and the shift handoff, formatted consistently, with an explicit “Room not set” state instead of a silent blank.

Technologist and reader availability shows on the Schedule, and assigning someone during recorded time off raises an advisory warning with a reason to acknowledge. Hand-entered exceptions always override an imported schedule, and unknown availability is shown as not recorded, never assumed unavailable.

An optional forecast answers whether a recorder will actually be available for tomorrow's studies: expected returns, cleaning turnaround, reservations, and projected demand in one view, with uncertainty stated rather than hidden.

Each facility records whether it offers pediatric service. A department that does not read pediatric EEG is never nagged about a pediatric reader, and one that does cannot quietly go live without that coverage decision made.