Refund and Cancellation Policy

The short version

Axiom OrderFlow is sold by invoice under a written agreement. There is no card on file, no self-service checkout, and no automatic purchase. Every fee is written into your proposal or order form before you sign, and we do not add fees that are not in it.

If your signed agreement says something different from this page, your agreement controls.

Canceling a subscription

You can cancel by emailing info@axiomeeg.com from an administrator's address. Unless your agreement sets a different notice period, a monthly subscription ends at the close of the billing month in which we receive notice, and you are not invoiced for later months. An annual subscription runs to the end of its term and does not renew if you give notice before the renewal date.

Canceling never deletes your data on the spot. You keep access through the end of the paid period, and you can export your records before the workspace closes.

Refunds

We refund in these cases:

• A billing error, such as a duplicate invoice or a charge that does not match your order form: refunded or credited in full once confirmed.
• A month or term paid in advance that we fail to provide because of a service failure on our side: a pro-rated credit or refund for the time lost, as set out in your agreement.
• Any other circumstance your agreement names.

What is not refunded

Fees for a subscription period that has already started are not refunded for a voluntary cancellation, unless your agreement says otherwise. Implementation work that has already been performed is not refunded, because it is delivered as it is done.

Paid pilots

A pilot is a paid, fixed-scope engagement with a defined start and end. It is not a free trial and it does not convert into a subscription on its own. If the pilot converts, its fee is credited toward implementation, as stated in the pilot agreement.

How to ask for a refund or correction

Email info@axiomeeg.com or call (909) 283-0747 with the invoice number and what looks wrong. We acknowledge within 5 business days and resolve confirmed billing errors on the next invoice or by refund to the original payment method.